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Refund, Return & Cancellation Policy

At SkinBell, we maintain the highest standards of product quality and hygiene. We’re committed to ensuring that you receive your order in perfect condition.
Final Sale Policy:
All products purchased from SkinBell are considered final sale and are non-returnable and non-refundable, except in cases where an item arrives damaged, defective, or incorrect. Refunds are not offered once goods have been sold. We do not offer returns, exchanges, or refunds for reasons such as a change of mind, personal dislike of texture, fragrance, or individual product response. These are natural and subjective variations in skincare, and we encourage you to reach out to our team for guidance before purchase, if unsure.
Minor Damages & Leakage:
In cases where a product is received with minor leakage or superficial damage that does not affect its performance or efficacy, SkinBell may, at its sole discretion, issue a partial refund or a discount coupon as a gesture of goodwill. Please note that an unboxing video is mandatory to assess and validate such claims. Refunds, if approved, will be processed to the original payment method for prepaid orders, or via bank transfer upon submission of valid account details.
Return Process:
At SkinBell, we strive to provide our customers with the best possible shopping experience. However, because opened or damaged products cannot be resold, we do not accept exchanges or returns of opened or used products once they have been sold or delivered.
If a product is damaged or of poor quality, we can only exchange it if it is reported within the specified timeframes as listed below:
  • If you receive a tampered or damaged product, please inform our Customer Care within 24 hours of receipt, providing supporting images, so that we can address your concerns as quickly as possible.
  • SkinBell is not responsible for any damage caused after delivery. We will not cover damages caused by neglect, improper usage, or incorrect application under our Exchange/Returns Policy.
  • Product exchanges will only be accepted if the products are returned in a saleable condition and in their original packaging, undamaged, and subject to the following terms:
    • Requests for returns and exchanges will be subject to review and vetting by SkinBell
    • No refunds will be issued once the goods have been sold. All the eligible returns or exchanged products will be delivered in 7 business days
If you have any questions or concerns, please call us at +91 7304342745 from Monday to Saturday (10am to 6pm) or email us at care@skinbell.in, and our Customer Care Specialist will be happy to assist you.

Cancellation Policy:

At SkinBell, we understand that circumstances may arise that require you to cancel an order. To ensure that you have the flexibility to do so, please call us at +91 7304342745 from Monday to Saturday (10am to 6pm) or email us at care@skinbell.in, and our Customer Care Specialist will be happy to assist you.
Shipping Details:
  • All domestic orders are processed in 2 business days (except for Public Holidays & Sundays). You can expect delivery of the order within 7 business days.
  • At SkinBell, we do our best to ensure your order reaches you quickly, safely, and in perfect condition. Once your order is placed, our team carefully packs it and hands it over to our trusted delivery partners.
Order deliveries will be made between 10am to 6pm.
The goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative, i.e., a family member, colleague, neighbour, etc. However, SkinBell takes no responsibility for goods signed by an alternative person.
Standard Shipping Timelines:
  • Orders are typically processed and dispatched within 1–2 business days.
  • Delivery within metro cities usually takes 2–4 business days from dispatch.
  • Delivery to non-metro or remote areas may take 5–7 business days, depending on the location and courier availability.
Shipping Partners:
We work with reliable national courier services to ensure your products are delivered with care. In case of any delay or exception, our team will proactively reach out to you.
Service Limitations:
In rare cases where your Pincode becomes temporarily unserviceable due to factors beyond our control—such as extreme weather conditions, public holidays, courier strikes, or logistical disruptions—your delivery may be delayed. We appreciate your patience during such times and assure you that your order will be fulfilled at the earliest opportunity.
Shipping Charges:
We ship products throughout India, and all orders qualify for free domestic shipping.
Additional Notes:
  • Delivery timelines are estimated and may vary slightly during peak periods (sales, festivals, etc.).
  • Please ensure your shipping details are accurate at checkout. We cannot take responsibility for delayed or failed deliveries due to incorrect addresses or contact information.
Out of stock Items:
If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order handled. SkinBell does not take orders, that is, we do not accept orders that we cannot fulfill immediately.

Pricing Policy:

The product prices listed are current and updated. However, these are subject to change without notice. All prices are processed in Indian Rupees (INR) and are inclusive of GST.
All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.